Customer Charter

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Consultation has concluded

Thank you to everyone who provided feedback during this consultation. The engagement summary report for this consultation is now available to view.

Like most businesses, we know that our success lies in delivering excellent service to you, our customer.

We're currently reviewing our Customer Charter, which sets out our commitment to you and outlines the service you can expect from us.

The Charter was adopted by the elected Council in 2017, and is now being reviewed to ensure it meets the current needs and expectations of the community.

Your feedback will help us to refresh the Charter prior to it being presented to Council for adoption in 2021.


Thank you to everyone who provided feedback during this consultation. The engagement summary report for this consultation is now available to view.

Like most businesses, we know that our success lies in delivering excellent service to you, our customer.

We're currently reviewing our Customer Charter, which sets out our commitment to you and outlines the service you can expect from us.

The Charter was adopted by the elected Council in 2017, and is now being reviewed to ensure it meets the current needs and expectations of the community.

Your feedback will help us to refresh the Charter prior to it being presented to Council for adoption in 2021.


  • CLOSED: This survey has concluded.

    Thanks for your feedback

    Consultation has concluded
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