Why has Council developed a draft Customer Charter?

    Like most organisations, we know that our success lies in delivering excellent service to you, our customer. Our draft Customer Charter sets out our commitment to provide you, our customer, with the service you can expect.

    What is included in the draft Customer Charter?

    Our draft Customer Charter outlines our commitments that guide Council to deliver the standards of service, which you can expect, from us. These commitments are aligned to our values and underpin our areas of focus.