You need to be signed in to add your comment.

If there are major changes to waste services, whether it be number of bins or collection frequency, how do you think Council should inform residents?

about 9 years ago

The Waste Strategy Project is reaching a significant point with Council officers preparing to recommend a draft waste strategy to be considered by Council. It's possible there could be major changes to waste services.  LMCC wants to know what you think is the best way to inform and encourage residents about using waste services properly, particularly if changes such as the number of bins and the frequency of collecting them changes?

  • Bloods about 9 years ago
    As any changes will affect all residents, the only valid way to inform is via a letter box drop. This should include the nature of the changes, the reasons for the changes and if for instance the frequency is to decrease, a valid justification for such.Any decrease would almost certainly see resistance and a more than likely increase in illegal dumping
  • Gyarran about 9 years ago
    A major change needs a variety of communication mechanisms because not everyone is exposed to all forms of media. I think the communication strategy needs to include:Letterbox drops, information in all relevant newspapers (Post, Star, Newcastle Herald, etc), local radio stations (1233 ABC, 2NUR FM, 2HD, etc), brochures in community facilities and places (libraries, Centrelink, clubs), inclusion in rate notices. I'm not sure if the community forums get enough people attending; nevertheless they are a good mechanism for questions to be asked - that way Council can get an understanding of what people are hearing etc and provide an opportunity to clear up any misunderstanding. I think it's interesting how many people think all the recycles go into one compartment in the truck at the moment - no wonder that people don't worry if they don't sort.Whatever the form of communication, it will have to clearly say what is happening, why it is happening and when - any chance of confusion or misinterpretation need to be avoided.
  • Chookman about 9 years ago
    A letter drop similar to that used for kerbside pickups
  • Collis about 9 years ago
    I agree with Gyarran a wide selection of media. Additionally a sticker for each bin indicating the new requirements, in all rates notices. No sticker no pick up could be a bit harsh but... I was going to suggest a council employee put these stickers on the bins but this would be very costly.
  • Alida about 9 years ago
    letterboxing would be the best way to inform people, as not everyone reads the newspaper or sees the advertisements on TV. plus also letterboxing will be done in the areas that are affected. also a flyer in the rates bills might be good too so people can be informed of the changes. if there was a new bin introduced or day changes to bin collections a fridge magnet with these dates and the days the bins will be collected would be good. that way people can put it on their fridge and it will be a reminder to us when the bins need to go out.whatever is used to tell the residents of the new changes, it just needs to be detailed about what exactly is going to happen and if a new bin is introduced, let us know exactly what can go in each bin.
  • lamson about 9 years ago
    As this is not likely to occur quickly it would seem to me logical to send out a notice with the rate notice. This would obviate the necessity for letter-box drop or additional cost to council. It may contain a "tear-off" section if the collection of a third bin is optional.
  • Baz about 9 years ago
    90+ percent of residents would have a letter-box.Letter-box drop would be the most effective way to communicate any change to the garbage system.Next most effective would be by newspaper ad in The Herald, The Star and The Post.TV would be effective but probably too costly.Lastly email to residents you have email addresses for. Percentage of residents you have current email address records for would probably be low.
  • Project Leader about 9 years ago
    Thank you all for your suggestions so far. It's great to hear your ideas.
  • Caz about 9 years ago
    The recycling flyer included with our rates notice is VERY confusing with regard to items that can be placed in the back of the recycling bin: 'All plastic bottles (NO lids) All glass bottles and jars (NO lids) All milk and juice cartons (NO Lids)'? When I phoned Council on Friday I was also told that the small plastic lids on long life milk, some juice cartons and similar are also NOT recyclable as they can become caught in the recycling conveyor system. I've been putting these containers in the recycling bin for years! So, if Council is going to notify residents about any proposed changes to our waste/recycling service there needs to be a more detailed list given to residents of what can/can't be put in any of our bins. I've appreciated the opportunity to participate in this very interesting Forum, thank you LMCC.